Refund policy

At Falrio, customer satisfaction is important to us. Please review the following return and refund terms carefully before placing an order.

1. Return Eligibility

Customers may request a return or replacement within 14 days of receiving the product if:

To be eligible for a return:

For hygiene, safety, or operational reasons, certain items may not be eligible for return, including:

As a dropshipping business, products may be fulfilled by different international suppliers and warehouses.

Because of this:

Do not send products back without receiving return instructions from our support team.

Once a return request is approved and the item is inspected:

Refunds may be issued to the original payment method
Processing times may vary depending on payment providers and banks
Shipping fees are generally non-refundable unless the issue was caused by our error

Orders may only be canceled before processing or shipment begins.

Once an order has been processed or dispatched, cancellation requests may no longer be possible.

Estimated shipping times are provided for convenience only and are not guaranteed.

Falrio is not liable for delays caused by:

If tracking confirms delivery to the provided address, Falrio is not responsible for lost or stolen packages after delivery.

Customers are responsible for providing accurate shipping information during checkout.

We reserve the right to dispute fraudulent chargebacks and may request additional verification for suspicious orders.

Accounts associated with fraudulent activity may be restricted from future purchases.

Falrio reserves the right to modify this Return & Refund Policy at any time without prior notice.

Updated versions will always be posted on Falrio.