Privacy policy

Welcome to Falrio. Your privacy is important to us. This Privacy Policy explains how we collect, use, process, and protect your information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

Including but not limited to:

Full name
Billing and shipping address
Email address
Phone number
Payment information
Order history

Technical Information

Automatically collected information may include:

IP address
Browser type
Device information
Cookies and tracking technologies
Website interaction and usage data

Transaction Information

Details related to purchases, refunds, shipping, and customer support interactions.

2. How We Use Your Information

We use collected information to:

Process and fulfill orders
Provide customer support
Improve website functionality and user experience
Prevent fraudulent transactions
Send order updates and service-related communications
Conduct analytics and marketing activities
Comply with legal obligations

3. Dropshipping & Third-Party Fulfillment

Falrio operates as an international eCommerce and dropshipping business. Some products may be fulfilled and shipped directly from third-party suppliers, warehouses, or logistics partners located in different countries.

By placing an order, you acknowledge and agree that:

Products may ship from international fulfillment centers
Delivery timelines may vary depending on destination and supplier availability
Packaging, branding, or shipment labels may differ from product images shown online

We only work with suppliers and partners that meet our operational standards; however, Falrio is not responsible for delays caused by customs, courier disruptions, or international shipping conditions beyond our control.

4. Payment Security

Payments made on our website are processed through secure third-party payment gateways. Falrio does not store complete credit card or sensitive payment information on our servers.

We implement commercially reasonable security measures to help protect your information against unauthorized access, misuse, or disclosure.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze traffic and performance
Deliver relevant advertising and marketing content

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Sharing of Information

We may share information with:

Shipping and logistics providers
Payment processors
Marketing and analytics platforms
Fraud prevention services
Legal authorities where required by applicable law

We do not sell personal information to third parties.

7. International Users

As an international business, your information may be processed or stored in jurisdictions outside your country of residence.

By using our website, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

8. Data Retention

We retain information only for as long as necessary to:

Fulfill orders
Meet legal and accounting obligations
Resolve disputes
Enforce agreements

9. Your Rights

Depending on your jurisdiction, you may have rights to:

Access your personal information
Request corrections or updates
Request deletion of data
Withdraw marketing consent
Request a copy of stored data

To exercise these rights, please contact us through our website contact page.

10. Third-Party Links

Our website may contain links to external websites or services. Falrio is not responsible for the privacy practices or content of third-party websites.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Updated versions will be posted on this page with the revised effective date.